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Privacy Policy

This Privacy Policy explains how the Weloop Shopify Plugin ("Plugin", "Service") collects, uses, and protects data when used by merchants ("Store Owners") and their customers ("Clients").

1. Data We Collect

A. Data provided by Store Owners
  • Email address of the store owner account
  • Store name and store URL
  • Subscription and billing status
  • Circular commerce settings (resale, rental, repair, subscriptions)
  • Email notification preferences
B. Data provided by Clients
  • Customer email address (only when captured by plugin-enabled features)
  • Order data related to enabled circular commerce options
  • Interaction behavior (feature usage, UI interactions)
  • Anonymous usage statistics
C. Third-party tools
  • Google Analytics for usage and traffic analytics
  • tawk.to for customer support communication
  • Internal logs for performance, error tracking, and usage events

We never collect payment card data. Billing is handled directly by Shopify.

2. How We Use Your Data

  • Send store-owner-authorized communications
  • Generate usage insights and statistics
  • Provide technical and chat-based support
  • Improve plugin performance and stability
  • Analyze circular commerce interactions (no commission taken)

3. Legal Basis for Processing

  • User consent collected by the merchant
  • Store owner authorization
  • Legitimate interest (analytics, stability, support)

4. Cookies & Tracking

  • Google Analytics cookies and scripts
  • tawk.to chat session identifiers

5. Data Sharing

  • The store owner controlling the data
  • Approved analytics and support providers
  • Secure infrastructure and hosting partners

We never sell personal data and do not take commission on circular commerce orders.

6. Data Retention

  • Merchant data: retained while the account is active
  • Email and analytics logs: up to 36 months
  • Immediate removal upon uninstall or deletion request

7. User Rights

  • Access, correction, and deletion requests
  • Consent withdrawal via the store owner

8. Security & Protection

  • HTTPS encrypted communication
  • Restricted and authenticated access
  • Secure cloud infrastructure and monitoring

9. International Transfers

Some services may store data outside Switzerland or the EU. All providers comply with GDPR or equivalent safeguards.

10. Policy Updates

This policy may be updated to reflect regulatory or product changes. The latest version is always published on the website.

11. Contact

Polychrome Sàrl
20, rue Joseph Girard
1227 Carouge, Switzerland
Email: info@polychrome.ch
Website: www.polychrome.ch

12. Summary

The Weloop Shopify Plugin does not take commission, only processes authorized data, and applies strong security and privacy protections.