Cookies Policy
Last Updated: June 4, 2025
This Cookies Policy explains how Weloop ("we", "us", "our") uses cookies and similar technologies on our website, platform, and related services (collectively, the "Services"). It also explains your choices.
This policy should be read together with our Privacy Policy.
1. What Are Cookies
Cookies are small text files stored on your device when you visit a website. They help websites function, remember preferences, and collect analytics about usage. Similar technologies include local storage, pixels, SDKs, and log files.
2. How We Use Cookies
We use cookies and similar technologies to:
- Operate and secure the Services
- Remember preferences and settings
- Measure traffic and usage patterns
- Diagnose errors and improve performance
- Support customer support features when requested
3. Types of Cookies We Use
Essential cookies
These cookies are required for the Services to function properly, including core features, security, and network management. Without them, parts of the Services may not work.
Analytics cookies
These cookies help us understand how the Services are used, for example which pages are visited and how users navigate. We use these insights to improve usability and performance.
Functional cookies
These cookies remember choices you make (such as language or other preferences) to provide a more consistent experience.
Support and chat related identifiers
If you use chat support, the support provider may set identifiers to maintain the session and help us respond. These identifiers support service delivery and are not intended to be used to identify you outside the support context.
4. Third Party Cookies We Use
Some cookies are set by third parties that provide services to us. Examples may include:
- Google Analytics: usage and traffic analytics
- tawk.to: customer support chat (when available)
Third parties may process data according to their own privacy policies. We do not control third party cookies directly.
5. Your Choices and Controls
You can control cookies in several ways. If you disable cookies, parts of the Services may not function.
- Browser settings: block or delete cookies in your browser preferences
- Device controls: limit ad tracking or tracking permissions where supported
- Analytics controls: use available opt out mechanisms offered by providers
6. Cookie Retention
Cookies can be session based (deleted when you close your browser) or persistent (stored for a defined period). Retention depends on the cookie purpose and provider settings.
7. Updates to This Policy
We may update this Cookies Policy to reflect changes in technology, law, or our practices. The updated version will be posted on this page with a revised "Last Updated" date.
8. Contact
If you have questions about cookies or privacy, contact us:
Polychrome Sàrl
20, rue Joseph Girard
1227 Carouge, Switzerland
Email: info@polychrome.ch
Website: www.polychrome.ch