Privacy Policy

1. Data We Collect

A. Data Provided by Store Owners

• Email address of the store owner account
• Store name and store URL
• Subscription and billing status
• Circular commerce option settings (resale, rental, repair, subscriptions)
• Email notification preferences

B. Data Provided by Clients

• Customer email addresses (only when captured via plugin-enabled features or provided by the store)
• Order data related to circular commerce options, if enabled by the store owner
• Interaction behavior (clicked selector choices, opened plugin UI, feature usage events)
• Anonymous statistics and usage insights

C. Third Party Tools

We use third party services which may collect usage or personal data:

• :contentReference[oaicite:2]{index=2} for user behavior and traffic analytics
• :contentReference[oaicite:3]{index=3} for customer support services
• Internal logs for performance, error, and usage events (anonymous or tied to merchant authorization)

We never collect payment card data. Billing happens directly through Shopify's payment processors.

2. How We Use Your Data

• To send store-owner-authorized emails to clients
• To generate usage statistics and insights for store owners
• To provide support via live chat, when requested
• To improve the plugin and fix technical issues
• To analyze circular commerce interaction behavior (without taking commission)

Email communications are only sent when authorized by the store owner or requested by a plugin feature within their store.

3. Legal Basis for Processing

We process data based on:

• User consent collected by the merchant store
• Store owner authorization
• Legitimate interest for analytics, platform stability, and support

Store owners confirm they have the rights to use their customer emails when activating circular commerce communication features.

4. Cookies & Tracking Tech

• Cookies and scripts from Google Analytics
• Chat identifiers stored by tawk.to to provide support sessions

These identifiers help provide a better experience and cannot personally identify clients without consent given within the merchant store.

5. Data Sharing

We may share data with:

• The store owner that captured or controls client data
• Approved service providers for analytics and chat support
• Secure infrastructure providers for hosting and logs

We never sell personal data. The plugin does not take commission on circular commerce orders.

6. Data Retention

• Merchant data: while the account remains active
• Email & analytics logs: up to 36 months unless deleted earlier
• Data removal: immediately if the plugin is uninstalled or deletion is requested by the merchant

7. User Rights

You may have rights depending on your region:

• Access your data
• Request correction
• Request deletion
• Withdraw consent (via the store owner directly)

For Client data, requests must be sent to the store owner you interacted with. Store Owners can request deletion of Plugin-controlled logs anytime.

8. Security & Protection

• Encrypted communication (HTTPS)
• Restricted secure cloud storage
• Authenticated operator access
• Monitored infrastructure logs

9. International Transfers

Some services (Google Analytics, tawk.to) may store data outside Switzerland or the EU. These providers follow compliant security and privacy frameworks such as GDPR or equivalent protections.

10. Updates to This Policy

This Privacy Policy may be updated to reflect regulatory changes or new circular commerce features. The latest version will always be available in documentation or on the website.

11. Contact

Polychrome Sàrl
20, rue Joseph Girard
1227 Carouge, Switzerland
Email: info@polychrome.ch
Website: www.polychrome.ch

12. Summary

The WeLoop Shopify Plugin does not take commission.
It uses emails and order data only for authorized communication and statistics.
Tracking is handled by Google Analytics and customer support by tawk.to.
We never sell data and apply secure encryption and infrastructure protection.